Simply fill out the contact page or call us directly 614-230-2308 during normal business hours to have your questions answered or setup a free consultation for us to learn more about how we can help grow your business.
What If I Have An Urgent Support Issue?
Bigham Design offers Emergency Update support that others do not. This service is designed to update/modify/fix/change your website in times of need within 48 hours of the call. Note: this service is billed at a higher rate to qualify for items to be pushed to the front of queue. Subject to availability and based on current client needs.
How Much Are Your Services?
You can find a basic cost analysis on our Pricing page on this website. Advertising services begin at only $300 per month and go up based on your budget and who you want to target; it's more affordable than most print advertising with better tracking. For a more accurate quote please contact us to setup a meeting based on your needs.
How Is Your Service Different From Others?
You will be provided with your own personal web consultant that will attend to your needs. If you have any questions you can call our local office in Columbus Ohio with direct support questions at 614-230-2308. On top of that, our hosting services offer email and phone support from a local rep with answers related to your website.
Do I Have To Use Your Hosting?
No, Bigham Design does work with alternative hosting if you are currently in contract with another provider. This will be factored into new service agreements. We do prefer that we use our approved hosting provider which is Rackspace. We cannot guarantee nor provide additional support to other hosting providers service if you elect to not use hosting through us.
Why Should I Use Your Hosting?
Bigham Design has partnered with Rackspace to provide superior hosting as well as elite backup services using Amazon S3. These hosts are some of the most trusted in America with a 100% uptime guarantee. Additionally, all support issues are handled by your local rep acting as your own personal web concierge so that you don't have to deal with any advanced technical babel or wait on hold lines.
Can I Transfer My Domain?
Yes, we provide domain transfers for our clients. We follow rules from iCANN, some transfers can take longer than others and range from 1 day to around 5.
How Long Does it take to transfer my domain?
Domain transfer times vary but it is recommended to take 1-5 days to transfer. We will need to contact the original host to make the transfer. You will need an unlocked domain and an EPP key which requires the valid email that was signed up with the domain to accept emails.
My Hosting or Domain has expired, can you still transfer it?
At this point it usually is not possible. Some smaller hosting providers might still have access to transfer but more than likely the domain will have to be re-purchased (if it is still available) or your hosting and or site could be lost. We recommend that you be sure to keep backups of your website for this reason and that you give a few weeks before your hosting ends to allow the transfer to take place properly.
How much does a website cost?
Websites range in price from $1500 to $50K+ depending on complexity. Call 614-230-2308 or setup a meeting to find a quote for you based on your business and budget.
How much does a mobile app cost?
Mobile apps range in price generally from $5K to $15K depending on the app. If you have you application RFP ready with sketches and already mapped out that reduces cost. Time to deliver ranges as well but normally takes anywhere from 3 to 8 months.
How much is your hosting?
Our hosting services start at $50 per month. Doing business internationally we have CDN's that deliver your website around the globe with over 200+ servers. Prices are $100 plus $0.15 per gb bandwidth.
How much is your email?
Emails that end in your domain look more professional and are trusted by more customers.
We offer 3-types of email accounts: Rackspace Secure Email, Google Business Apps Email (Small Businesses), and Microsoft Exchange Emails (Enterprise).
-Rackspace emails plus aliases at $30 per month (5 included).
-Google Apps for business emails at $10 per email per month.
-Microsoft Exchange emails at $20 per email per month, as well as -Email archiving starting at $10 per email per month, recommended for high-risk organizations, law firms, healthcare, etc.
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